Refund Policy

1. Free trial period

Every new account gets a 30-day free trial, with no need to enter a payment card. Nothing is charged during the trial. If you decide not to continue, the account simply locks at the end of the trial and no amount is charged to you.

2. Subscription and billing

When the trial ends, to keep using Tonso you must activate a paid subscription. The subscription costs €19 per active barber per month and is paid in advance: each payment covers the following month of service.

3. Cancellation

You can cancel your subscription at any time:

• Cancellation is done from the admin panel, with no lock-in or penalties
• The service stays active until the end of the period already paid
• When the period ends, the subscription does not renew and no further charges are made

4. Refunds

Because there is a free trial month that lets you evaluate the service before paying, as a general rule:

• No refunds are issued for periods already started or partially used
• When you cancel, you keep access until the end of the month already paid, with no refund of the unused part
• In the event of an incorrect or duplicate charge, contact us and we will fix the situation

5. Payment disputes

Payments are processed by Paddle.com, our Merchant of Record. For any dispute, invoice request, or issue related to a charge, you can contact us or Paddle directly, who handles invoicing and any payment disputes.

6. Contact

For any questions about refunds, billing, or cancellations, write to us at support@tonso.app. We respond within a few business days.